Warranty Details

What is covered by the warranty?

The Kadrio warranty covers only product plating issues and no other form of damage or product issue. For better understanding, the issues covered by Kadrio plating warranty are as follow:

• Change in product colour

• Significant loss of shine in product colour

• Blackening of product

 

How does the Kadrio Plating warranty work?

If any of the products that you have bought from Kadrio's official website have plating issues, you can claim the Kadrio plating warranty within 180 days of the product being delivered to you.

 

How do I claim the warranty?

To claim the Kadrio plating warranty you need to follow these steps:

Read the Terms and Conditions & Warranty Policy

Send an email to care@kadrio.com with following details:

1. Subject line: WARRANTY
2. Picture of the Eligible Product(s)
3. A note on the issue resulting in the Warranty Claim

Once your claim has been submitted. Once claim is approved, you shall receive an email with all details of the process.

In case you do not receive an email/SMS/WhatsApp notification about the return pick-up, please email care@kadrio.com

 

When can I claim the warranty?

You can claim the warranty within 180 days from the date of the delivery of the product.

Please note that warranty claim is also subject to product being used within the scope of jewellery care instructions- any mishandling or deliberate exposure to moisture, perfumes, and any other chemicals might result in the claim not being entertained. The logistics cost for shipping back to warehouse & delivery shall be borne by the customer. Maximum TAT (time) for replating is 30 days.

 

How do I know if I am eligible to claim the Kadrio warranty?

To be eligible to claim Kadrio warranty, you must:

• Have purchased a Kadrio product(s) from Kadrio's website.
• Initiate the warranty request within 180 days from the date of delivery of the Eligible Product(s) as confirmed by the logistics partner
• Return the Eligible Product(s) with its original packaging
• Follow all care instructions during the usage period
• Warranty claim is also subject to product being used within the scope of jewellery care instructions- any mishandling or deliberate exposure to water, perfumes, and any other chemicals might result in the claim not being entertained.

  

What if my warranty claim is not approved?

In case your claim is rejected, the Eligible Product(s) shall be returned to you on payment of two-way shipping cost.